Clarity ➡ Confidence ➡ Credibility From an overwhelmed manager to the leader your team trusts and respects. What's Inside The Feeling You Can't Quite Name What Low Trust Actually Looks Like Before You Try to Fix It, Figure Out If It's Real How Trust Actually Gets Built This Week's Resource Your Turn Trivia Challenge What percentage of employees say they trust their manager to do what's right? (Scroll down for the answer) Does Your Team Actually Trust You Most managers assume they have trust....
14 days ago • 4 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside Two ways to get out of your own way This week’s resource Your turn Trivia answer Trivia Challenge What does the "M's" stand for in M&M's? (Scroll down for the answer) Do You Trip Over Your Own Words? Ever walk out of a meeting and immediately start replaying everything you said? "Why did I explain it that way?" "Where did that example come from?" "And why did I bring up something that...
21 days ago • 3 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside How communication shows up The skill nobody tells you to develop What to do with this skill What to do with this today This week's resource Trivia Challenge What is the top-selling product at Walmart? a. Diapersb. Milkc. Bananasd. Sliced Bread (Scroll down for the answer) All Roads Lead Here When you think about all the skills you need as a leader, especially if you've just moved up from...
28 days ago • 5 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside A story of mine Importance of volunteering Reframe the issue Conversation follow-Up Trivia Challenge When presenting a persuasive argument, what percentage of people remember statistics and what percentage remember the story? (Scroll down for the answer) The Story You're Telling Yourself Is Probably Worse Than Reality Sometimes we just can't get out of our own way. I've been volunteering and...
about 1 month ago • 6 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside How resistance shows up in your leadership What resistance looks like on your team Building resilience as a leader This week's resource Quote of the week Your Turn Trivia Challenge What is the only U.S. state that grows coffee commercially? (Scroll down for the answer) Stuck or Strong? Understanding Resistance Before It Runs Your Team Here’s something nobody tells you when you step into a...
about 1 month ago • 4 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside Why engagement numbers are dropping, and what it's costing you The three root causes of disengagement on frontline teams Communication strategies that build clarity and trust How to create psychological safety, and why it matters more than you think Your Turn This Week's Resource Trivia answer Trivia Challenge What is the only food that never goes bad? (No, it’s not McDonalds french fries)...
about 2 months ago • 8 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside What coaching actually is (and what it isn't) What shifts when managers finally get real support Who this is really for — and a quiet question worth sitting with A teaser on something new I'm building Trivia Challenge What percentage of managers report receiving no formal leadership training when first promoted? A) 28% B) 42% C) Nearly 60% D) 71% (Scroll down for the answer) So What Does...
about 2 months ago • 1 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers What's Inside The optimist and the pessimist on your team This week's resource Quote of the week Your Turn Trivia Challenge According to studies, what percentage of employees possess high levels of optimism? (Scroll down for the answer) The Optimist and the Pessimist Walk Into Your Team Meeting 1 Problem: You've got both on your team, the one who sees every idea as a home run and the one who sees every...
2 months ago • 2 min read
Clarity ➡ Confidence ➡ Credibility Essential Skills and Coaching for Frontline Managers Hi Reader, What's Inside Slow down, you're moving too fast This week's resource Quote of the week Your Turn Trivia Challenge In 2011, which coffee company claimed it was the first business to launch a mobile payment platform? (Scroll down for the answer) Slow Down You're Moving Too Fast 1 Problem: You stepped into management with big plans, a long to-do list, and the best intentions. Nobody told you that...
2 months ago • 2 min read